HP 3y Advanced Exch w/DMR WS HW Supp
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- Remote problem diagnosis and technical telephone support
- Prepaid shipping label, materials, and instructions
- Convenient door-to-door service
Your time is valuable. Minimize downtime due to unexpected hardware issues, with HP Hardware Advance Exchange Service. This service gets you back up and running quickly, by delivering replacement products or parts to you. You’ll get remote technical assistance to help you resolve problems. Then, if needed, we’ll ship you a replacement unit within 4-7 business days – along with a prepaid waybill to ship back your defective unit.[1]
| Features | |
|---|---|
| Service type | Advanced Exchange |
| Response time | 9 h |
| Number of years | 3 year(s) |
| UNSPSC-code | 81111812 |
| Supplier features | |
|---|---|
| Additional support option | Defective media retention |
| Logistics options | Courier shipment and defective return |
| Coverage period | 36 |
| Care Pack type | Electronic |
| Service method | Standard unit exchange |
| Response time | Exchange shipped within 4-7 business days |
| Duration | 3 years |
| Coverage details | Standard workdays - 9 hours |
| Warranty coverage | In warranty |
| Place of service | Offsite |
| Support type | Exchange |