Low Price Promise
At Back to the Office, we are committed to offering great customer service and unbeatable value for money. We have a dedicated team of experts who check pricing against our competitors on a daily basis. However, if you do find any of our products cheaper elsewhere, we will do our best to price-match it.
How to request a Price Match
- To price match, complete the online price match form with the price you want us to match and a link to the website on which you've seen the better price. We'll check the competitor’s website and contact you within 12 hours to confirm if we can match the price.
- If we confirm the competitor's price is cheaper, we will try to price-match your order at the time of purchase. (Providing we don't make a loss in doing so)
Terms & Conditions
- We do not offer price match from marketplace sites such as eBay, OnBuy, Amazon or Price Comparison websites.
- We do not offer price matching against Amazon.
- Price match must include the competitor’s delivery price.
- We only price match against reputable online retailers within the UK.
- Price match only applies to products purchased online. In-store purchases do not qualify.
- The product on our competitor's site has to be identical to the product on our site and offered on the same terms, with no discounts applied on the competitor's site.
- The product must be in stock and available for delivery within 7 days from the competitor.
- Price match doesn’t cover bundles or multi-product transactions; quantities may be limited at our discretion.
- Any website pricing errors on either backtotheoffice.co.uk or the competitor's website are excluded from the price match.
- The payment method you choose must be available on the competitor's website.
- We can’t match a price if our company would make a loss in doing so.
- We reserve the right to withdraw our price match promise at any time.
- Back to the Office Limited's decision will be final on any claims made under our price match promise.
