• Advanced Exchange replaces hardware after remote diagnosis and is subject to country availability.
• A replacement monitor will be sent if a warranty issue cannot be resolved remotely.
• Faster recovery, less downtime – When a covered issue is confirmed, Dell ships a replacement unit—often next business day—so users can swap and resume work quickly instead of waiting for a repair visit.
• Low-effort, business-friendly logistics – Advanced Exchange Service handles the replacement hardware and return process through clear, simple instructions, reducing on-site disruption and IT hands-on time.

Advanced Exchange Service is a convenient, fast replacement option that helps keep users productive with minimal downtime. After remote diagnosis, if a covered hardware issue can’t be resolved, Dell ships a replacement unit—often the next business day—so the customer can simply swap devices and keep working. The original product is then returned to Dell according to provided instructions. Available on select client products and monitors, Advanced Exchange Service delivers predictable, business-ready support without the time and disruption of traditional repair visits

*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.