Order tracking
Enter your order number and the email you ordered with to see where everything is, right up to your door.
Look up your order above to see its expected delivery date. Standard delivery usually takes 3 to 5 working days, not counting weekends and UK bank holidays. Once your parcel is with the courier, the date updates from their own tracking.
We send items from different warehouses as soon as each one is ready, so you don't wait for the slowest item. Each parcel has its own tracking, and you can follow them all on this page.
We email it as soon as your order is dispatched. It's also shown here and in My account.
Check around your property, with neighbours and for a card from the courier. If it still hasn't turned up, email us with your order number and we'll open an investigation with the courier.
If your order hasn't been dispatched yet, email us with your order number and the new address and we'll do our best to update it.
Email us with your order number and we'll reply within one working day.
Snap Finance: Back to the Office is an Introducer Appointed Representative of Snap Finance Limited which is authorised and regulated by the Financial Conduct Authority (Firm reference number 741813). Snap Finance Limited act as the lender.
Pay later with Klarna. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply. Klarna.com/uk/terms-and-conditions
Clearpay: Clearpay credit subject to status. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your future access to credit and your details may be passed onto a debt collection agency working on Clearpay's behalf. T&Cs apply Clearpay.co.uk/terms
Float: Float charges no interest or fees on your instalment plan. Your credit card issuer’s standard terms and conditions, including interest on outstanding balances, will still apply. Please make sure you can comfortably afford each monthly instalment. Float is the trading name of Float Technologies Limited, registered in England and Wales (Company Number: 16558482). Float is not authorised and regulated by the Financial Conduct Authority.
