Returns Policy
We know that you will be pleased with your purchases from Back to the Office. However, there may be occasions when you will need to return items to us.
Need to return an item?
Unwanted goods must be returned unused and in a saleable condition with their original packaging.
If you return your product to us unused and in its original packaging, you will receive a full refund. You are welcome to unpack and inspect the product first to ensure it meets your expectations.
However, if the product has been used in any way — such as being installed, having data downloaded, or removing screen protections from TVs etc. — we may only be able to offer a partial refund due to the diminished value of the item.
Please Note: You will be fully liable for the return at your own expense, as we do not cover the cost of returning items.
In cases where the item has been fully used, we cannot accept a return unless the product is defective. A fully used product typically shows signs of wear and tear or may have been altered in a way that prevents us from reselling it.
If the item you received is faulty, please contact our customer service team, and we will work with you to resolve the issue, which may include a replacement or a full refund.
Please note: In cases of returns due to a change of mind or for reasons not related to a product defect, original delivery charges are non-refundable. This means that if you decide you no longer want the product for personal reasons, the cost of the initial shipping will not be refunded to you. We appreciate your understanding of this policy, which allows us to continue offering competitive pricing and high-quality products.
Returning Tech?
If you are returning a product that is electronic then you must provide the serial number when creating the return via our returns portal or we will reject the request.
In addition to this policy, you should also refer to our general Terms and Conditions of Sale.
If you have changed your mind about any item ordered and wish to return it, no problem. You can do so provided you inform us of your decision within 14 days following the day after you receive your item. The item must not be used and must be 'as new' when returned to us in a pristine condition. Once you've informed us that you wish to return your item, you have 14 days to return it to us.
Please Note: There is a minimum £9.99 collection fee on all 'Unwanted / Changed my Mind' returns.
If any product isn't returned in its original packaging e.g. Laptop box, there will be an automatic 20% deduction on any refund, regardless of product condition.
Returns will not be accepted for electronic software downloads. (Digital Stockroom Products)
Change of Mind Return, Pay Later Terms
If ordering with a Buy Now, Pay Later method, such as Clearpay, a change of mind returns fee will be applied to your return with a minimum 10% returns fee.
This is due to non-refundable fees charged to us by the Pay Later finance companies.
Exchange Policy
Products can only be exchanged within the first 14 days, after this date only a return and refund can be opened.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report them to us within 48 hours. If the items are visibly damaged on receipt, we recommend that you record this on the carrier's delivery note. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
Faulty items within 30 days
If your purchases are faulty on arrival, we request that you inform us within 48 hours of receipt if you wish to receive a full refund. Items should be made available for collection and returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance, you will be liable for the return carriage costs.
Items Faulty in Manufacturer’s Warranty Period
If any of your purchases develop a fault, and it's more than 30 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use to correct the fault quickly.
Your statutory rights as a consumer
The statutory rights summarized in our terms and conditions are in addition to any manufacturer’s warranty that is offered with your items; such warranties will vary from item to item.
We are always happy to assist customers directly with any queries they may have. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website, telephone, or via our live chat service, then you may raise a complaint with the European Online Dispute Resolution Platform.