{"product_id":"opengear-foundation-support-1-licenses-3-years-3","title":"Opengear Foundation Support 1 license(s) 3 year(s)","description":"\u003cdiv id=\"icepim-bulletpoints\"\u003e\u003cul\u003e\n\u003cli\u003e1 license(s)\u003c\/li\u003e\n\u003cli\u003e3 year(s)\u003c\/li\u003e\n\u003cli\u003eService time (hours x days): 8x5\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/div\u003e\u003cdiv id=\"icepim-long-desc\"\u003e\u003cp id=\"ice_long_description\"\u003e\u003cb\u003eFoundation Technical Support\u003c\/b\u003e\u003cbr\u003eSupport Components:\u003cbr\u003e\u003cbr\u003e- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.\u003cbr\u003e- Service-Level Agreements (SLAs): Defined response and resolution expectations.\u003cbr\u003e- Firmware and Software Updates: Ongoing access through the support portal.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePriority Levels:\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e- Critical (Priority 1): Severe outage, no workaround, or DOA unit.\u003cbr\u003e- Medium (Priority 2): Covers all other situations.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eSLA and Response Times:\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone\/chat.\u003cbr\u003e- RMA (Replacement): Next business day (U.S.), within 4 days (International).\u003cbr\u003e- SLA Target: 95% compliance.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv id=\"icepim-attributes\"\u003e\n\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\u003cth colspan=\"2\"\u003eFeatures\u003c\/th\u003e\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eLicense quantity\u003c\/td\u003e\n\u003ctd\u003e1 license(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService time (hours x days)\u003c\/td\u003e\n\u003ctd\u003e8x5\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNumber of years\u003c\/td\u003e\n\u003ctd\u003e3 year(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatibility\u003c\/td\u003e\n\u003ctd\u003eOM2200\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\u003cth colspan=\"2\"\u003ePackaging data\u003c\/th\u003e\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\u003ctr\u003e\n\u003ctd\u003eQuantity per pack\u003c\/td\u003e\n\u003ctd\u003e1 pc(s)\u003c\/td\u003e\n\u003c\/tr\u003e\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e","brand":"Opengear","offers":[{"title":"Default Title","offer_id":57504883310974,"sku":"OG-FNTS-OM2200-3YR","price":645.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/0190\/0965\/files\/23d85b907badc39b3103f2423664156f_fdbb71d2-e855-4e6d-9ff5-6118fa790440.jpg?v=1780541680","url":"https:\/\/www.backtotheoffice.co.uk\/products\/opengear-foundation-support-1-licenses-3-years-3","provider":"Back to the Office","version":"1.0","type":"link"}