{"product_id":"dell-upgrade-from-1y-prosupport-to-4y-prosupport","title":"DELL Upgrade from 1Y ProSupport to 4Y ProSupport","description":"\u003cdiv id=\"icepim-bulletpoints\"\u003e\u003cul\u003e\n\u003cli\u003e24x7 expert support - Around‑the‑clock access to in‑region Dell technicians for both hardware and common software issues, so users can get help whenever problems arise—not just during business hours.\u003c\/li\u003e\n\u003cli\u003eNext Business Day onsite repair - After remote diagnosis confirms a covered issue, Dell dispatches a technician and\/or parts—typically by the next business day—to get systems back up and running quickly and reduce downtime.\u003c\/li\u003e\n\u003cli\u003eProactive monitoring and alerts (with SupportAssist) - Automated monitoring on eligible systems helps detect hardware issues early, often before users notice a problem, enabling faster, more predictable resolution.\u003c\/li\u003e\n\u003cli\u003eReduced IT workload - Dell experts handle front‑line troubleshooting and coordinated repair, so internal IT teams spend less time on break\/fix tickets and more time on strategic initiatives.\u003c\/li\u003e\n\u003cli\u003eConsistent global experience - Standardized, enterprise‑grade support across laptops, desktops and workstations in supported countries, giving organizations a single, dependable support model for a distributed workforce.\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/div\u003e\u003cdiv id=\"icepim-long-desc\"\u003e\u003cp id=\"ice_long_description\"\u003eDell ProSupport for client products delivers a higher level of PC support designed for modern, always on businesses. Built on Dell’s global support infrastructure, ProSupport provides 24x7 access to in region technical experts, next business day onsite service after remote diagnosis on covered hardware issues, and proactive monitoring on eligible systems to help detect problems before they disrupt users. With a single, easy to use support experience across laptops, desktops, workstations and accessories, IT teams can resolve issues faster, reduce unplanned downtime, and refocus on strategic projects instead of day to day break\/fix. ProSupport is ideal for organizations that have outgrown basic warranty and need business class response times, expert troubleshooting for both hardware and common software issues, and predictable, enterprise grade support wherever their users are working.\u003cbr\u003e\u003cbr\u003e*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv id=\"icepim-attributes\"\u003e\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\u003cth colspan=\"2\"\u003eFeatures\u003c\/th\u003e\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eService type\u003c\/td\u003e\n\u003ctd\u003eProSupport\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService included\u003c\/td\u003e\n\u003ctd\u003eParts and Labour\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService time (hours x days)\u003c\/td\u003e\n\u003ctd\u003e24x7x365\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNumber of years\u003c\/td\u003e\n\u003ctd\u003e4 year(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeb support\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePhone support\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTroubleshooting\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eParts replacement\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatibility\u003c\/td\u003e\n\u003ctd\u003eDELL 14 PREMIUM (DA14250)\u003cbr\u003eDELL 14 PREMIUM DA14250\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e","brand":"DELL","offers":[{"title":"Default Title","offer_id":57503501812094,"sku":"DMMM_1PS4PS","price":439.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/0190\/0965\/files\/558e2e77adb2650541f78adb05b0e809_6a19f0b9-459e-4c92-bf8c-0b7c0ab1db76.jpg?v=1780524622","url":"https:\/\/www.backtotheoffice.co.uk\/products\/dell-upgrade-from-1y-prosupport-to-4y-prosupport","provider":"Back to the Office","version":"1.0","type":"link"}