{"product_id":"dell-upgrade-from-1y-basic-onsite-to-3y-prosupport-plus-2","title":"DELL Upgrade from 1Y Basic Onsite to 3Y ProSupport Plus","description":"\u003cdiv id=\"icepim-bulletpoints\"\u003e\u003cul\u003e\n\u003cli\u003eMaximum uptime with predictive and self‑healing support - SupportAssist technology helps detect issues before users are impacted and can automatically create cases and run remediation scripts on eligible systems, reducing both incidents and time to resolution.\u003c\/li\u003e\n\u003cli\u003eAccidental Damage protection for real‑world use - Coverage for qualified drops, spills and electrical surges on supported devices helps customers avoid unexpected repair bills and device replacement costs, especially in high‑risk or highly mobile environments.\u003c\/li\u003e\n\u003cli\u003eData control with Keep Your Hard Drive - If a covered drive fails, customers keep the drive and its contents while Dell replaces the hardware—supporting compliance, audit and data‑privacy requirements where sensitive data cannot leave the premises.\u003c\/li\u003e\n\u003cli\u003ePriority, 24x7 access to experts plus NBD onsite repair - Customers get around‑the‑clock priority routing to experienced ProSupport engineers and next business day onsite service after remote diagnosis for covered issues, helping resolve problems faster and minimize downtime.\u003c\/li\u003e\n\u003cli\u003eLower IT burden and more predictable costs - By bundling advanced support, logistics, and protection in a single offer, ProSupport Plus reduces the volume and complexity of break\/fix work for IT and helps avoid unplanned out‑of‑warranty expenses over the PC lifecycle.\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/div\u003e\u003cdiv id=\"icepim-long-desc\"\u003e\u003cp id=\"ice_long_description\"\u003eDell ProSupport Plus for PCs is Dell’s most comprehensive support offer for client systems, designed to keep your fleet running at peak performance while protecting user productivity and sensitive data. Built on the foundation of ProSupport, ProSupport Plus adds accidental damage protection, Keep Your Hard Drive, and self healing, predictive support on eligible systems. With 24x7 priority access to in region experts, next business day onsite repairs after remote diagnosis, and automated issue detection and remediation, IT teams can dramatically reduce unplanned downtime and spend more time on strategic initiatives. ProSupport Plus is ideal for organizations that depend on their PCs every day and need maximum uptime, predictable costs, and stronger control over data security and device health.\u003cbr\u003e\u003cbr\u003e*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv id=\"icepim-attributes\"\u003e\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\u003cth colspan=\"2\"\u003eFeatures\u003c\/th\u003e\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eService type\u003c\/td\u003e\n\u003ctd\u003eProSupport Plus\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService included\u003c\/td\u003e\n\u003ctd\u003eParts and Labour\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService time (hours x days)\u003c\/td\u003e\n\u003ctd\u003e24x7x365\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNumber of years\u003c\/td\u003e\n\u003ctd\u003e3 year(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeb support\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePhone support\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTroubleshooting\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eParts replacement\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatibility\u003c\/td\u003e\n\u003ctd\u003eDELL PRO MICRO QCM1250\u003cbr\u003eDELL PRO SLIM QCS1250\u003cbr\u003eDELL PRO TOWER QCT1250\u003cbr\u003eDELL PRO 24 ALL-IN-ONE (65W) QC24250\u003cbr\u003eDELL PRO 24 ALL-IN-ONE QC24251\u003cbr\u003eDELL PRO 24 ALL-IN-ONE QC24250\u003cbr\u003eDELL PRO 24 ALL-IN-ONE (35W) QC24251\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e","brand":"DELL","offers":[{"title":"Default Title","offer_id":57503495225726,"sku":"PDL_1OS3PSP","price":137.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/0190\/0965\/files\/f734c322de9c83f5a0ac21dadf2a0354_2bcde79f-0401-4438-a512-83bc526a5249.jpg?v=1780524193","url":"https:\/\/www.backtotheoffice.co.uk\/products\/dell-upgrade-from-1y-basic-onsite-to-3y-prosupport-plus-2","provider":"Back to the Office","version":"1.0","type":"link"}