{"product_id":"dell-upgrade-from-1y-basic-onsite-to-3y-basic-onsite-6","title":"DELL Upgrade from 1Y Basic Onsite to 3Y Basic Onsite","description":"\u003cdiv id=\"icepim-bulletpoints\"\u003e\u003cul\u003e\n\u003cli\u003eThis limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products.\u003c\/li\u003e\n\u003cli\u003eOnsite support only after scripted remote diagnosis (depending on system and location) - technician and\/or part is dispatched usually within 1–2 business days after remote diagnosis confirms a covered issue.\u003c\/li\u003e\n\u003cli\u003eBusiness Hours only phone, email or chat support (not including support for Software related issues).\u003c\/li\u003e\n\u003cli\u003eAdvanced Exchange (for monitors, docks, some peripherals) – Basic Hardware Service may use next business day Advanced Exchange: Dell ships a replacement unit the next business day after phone\/online diagnosis, subject to availability and region.\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/div\u003e\u003cdiv id=\"icepim-long-desc\"\u003e\u003cp id=\"ice_long_description\"\u003eDell Basic Hardware Service for client products provides dependable, no frills warranty support that helps keep your essential devices up and running. Customers receive coverage for hardware defects in materials and workmanship for the term of their limited hardware warranty, with access to Dell technical support for remote troubleshooting and resolution. When a repair is needed and covered under warranty, Dell will provide service using convenient delivery methods such as parts dispatch, mail in\/collect \u0026amp; return, carry in or onsite service after remote diagnosis, depending on the system and location. This foundational level of service is ideal for cost conscious environments that need reliable warranty protection and standard response, and it also creates a clear path to upgrade to ProSupport or ProSupport Plus when customers require faster response times, broader software support, or advanced features like accidental damage protection and Keep Your Hard Drive.\u003cbr\u003e\u003cbr\u003e*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv id=\"icepim-attributes\"\u003e\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\u003cth colspan=\"2\"\u003eFeatures\u003c\/th\u003e\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eService type\u003c\/td\u003e\n\u003ctd\u003eBasic Onsite\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService included\u003c\/td\u003e\n\u003ctd\u003eParts and Labour\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService time (hours x days)\u003c\/td\u003e\n\u003ctd\u003e8x5\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNumber of years\u003c\/td\u003e\n\u003ctd\u003e3 year(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeb support\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePhone support\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTroubleshooting\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eParts replacement\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatibility\u003c\/td\u003e\n\u003ctd\u003eDELL PRO 16 PC16255\u003cbr\u003eDELL PRO 14 PC14250\u003cbr\u003eDELL PRO 14 PC14255\u003cbr\u003eDELL PRO 16 PC16250\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003c\/div\u003e","brand":"DELL","offers":[{"title":"Default Title","offer_id":57503501713790,"sku":"DOL3_1OS3OS","price":49.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/0190\/0965\/files\/ee3abb5c95726d471daf18d7a39b6d73_1c7f1c56-373e-440a-aed5-de17d750a606.jpg?v=1780524621","url":"https:\/\/www.backtotheoffice.co.uk\/products\/dell-upgrade-from-1y-basic-onsite-to-3y-basic-onsite-6","provider":"Back to the Office","version":"1.0","type":"link"}